AM
Anthonio M
1 reviews | Active since Mar 2021
11 May 2021, 08:56
Clientele funeral dignity plan consent
Hi i am Anthonio Maapea I recently canceled my clientele funeral dignity plan but haven't received my refund up until today. I really need that refund ASAP
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Replies (2)
Clientele Life's replyOfficial
11 May 2021, 10:57Dear Anthonio M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply11 May 2021, 10:57
Official
Dear Anthonio M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 Jun 2021, 18:44Dear Anthonio M, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have explained the refund process when the policy is cancelled outside of the cooling off period.
Furthermore, we confirm that the policy was cancelled as requested and there will be no further debits. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Life
Furthermore, we confirm that the policy was cancelled as requested and there will be no further debits. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Life
Clientele Life's reply04 Jun 2021, 18:44
Official
Dear Anthonio M, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have explained the refund process when the policy is cancelled outside of the cooling off period.
Furthermore, we confirm that the policy was cancelled as requested and there will be no further debits. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Life
Furthermore, we confirm that the policy was cancelled as requested and there will be no further debits. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Life