AN
Aphiwe N
1 reviews | Active since Apr 2021
24 Apr 2021, 14:10
Clientele funeral debit order
I would like help with cancelling a funeral policy. I was ******* into joining by one of your sales agents who had told me that he was only gaining commission if I had signed up, and would further receive a call to cancel if I wasn't interested, which hasn't happened. Now my account is being debited with an amount I can't even afford, because I'm a student.
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Replies (2)
Clientele Life's replyOfficial
26 Apr 2021, 11:05Dear Aphiwe N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Apr 2021, 11:05
Official
Dear Aphiwe N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
30 Apr 2021, 14:25Dear Aphiwe N
Thank you for raising your concerns. We confirm that we have assessed the complaint and by now our investigator (Millicent Maswanganyi) has been in contact with you to provide you with the necessary feedback. We further confirm that you were aware of the policy as you were recruited by a friend. We explain how the IFA (Independent Field Advertiser) business opportunity works. As requested, the policy has successfully been cancelled and no debit orders will be raised to your bank account. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Market Conduct
Thank you for raising your concerns. We confirm that we have assessed the complaint and by now our investigator (Millicent Maswanganyi) has been in contact with you to provide you with the necessary feedback. We further confirm that you were aware of the policy as you were recruited by a friend. We explain how the IFA (Independent Field Advertiser) business opportunity works. As requested, the policy has successfully been cancelled and no debit orders will be raised to your bank account. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Market Conduct
Clientele Life's reply30 Apr 2021, 14:25
Official
Dear Aphiwe N
Thank you for raising your concerns. We confirm that we have assessed the complaint and by now our investigator (Millicent Maswanganyi) has been in contact with you to provide you with the necessary feedback. We further confirm that you were aware of the policy as you were recruited by a friend. We explain how the IFA (Independent Field Advertiser) business opportunity works. As requested, the policy has successfully been cancelled and no debit orders will be raised to your bank account. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Market Conduct
Thank you for raising your concerns. We confirm that we have assessed the complaint and by now our investigator (Millicent Maswanganyi) has been in contact with you to provide you with the necessary feedback. We further confirm that you were aware of the policy as you were recruited by a friend. We explain how the IFA (Independent Field Advertiser) business opportunity works. As requested, the policy has successfully been cancelled and no debit orders will be raised to your bank account. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Market Conduct