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Masana M
1 reviews | Active since Aug 2021
23 Aug 2021, 18:55
Clientele Funeral Cover ****
@ClienteleLtd Clientele is running a **** where they debit check my account claiming I took out a funeral policy at the mall with an agent called Mpho. The annoying part it’s happening for the second time after I canceled the 1st ********** funeral cover they claim I took out.
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Replies (2)
Clientele Life's replyOfficial
24 Aug 2021, 08:36Dear Masana mars M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply24 Aug 2021, 08:36
Official
Dear Masana mars M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
24 Aug 2021, 11:56Dear Masana mars M Thank you for raising your concerns with and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience caused in this regard.
We have since communicated that your policy has now been cancelled and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
We have since communicated that your policy has now been cancelled and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply24 Aug 2021, 11:56
Official
Dear Masana mars M Thank you for raising your concerns with and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience caused in this regard.
We have since communicated that your policy has now been cancelled and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
We have since communicated that your policy has now been cancelled and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life