LP
Lerato P
1 reviews | Active since Aug 2019
15 Aug 2019, 07:35
Clientele funeral cover is like a ****
Morning,my name is Lerato I have just joined cliental funeral cover last month and now when they send me a copy of the cover documents the are some mistakes such as my surname is incorrect and when I call them to be helped to add other people on the cover there not reachable there phone number says they are currently experiencing technical problem but why for so long?? Maybe I should just cancel the whole thing because if clientele is unavailable for me right when I have just joined what about when I want to claim I m going to be helped?? And there app is not user friendly at all I don't see why I must have it
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Replies (2)
Clientele Life's replyOfficial
15 Aug 2019, 09:12 Dear Lerato P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply15 Aug 2019, 09:12
Official
Dear Lerato P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
07 Oct 2019, 10:26Dear Lerato P,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback. It was confirmed that the sales consultant provided incorrect information.
We assure you this is not the level of service we aim to provide and we can assure you the matter has been referred to the relevant management team to prevent this from happening again. As per your request the policy was cancelled. Should you require further assistance please feel free to contact us again. Kind Regards,Compliance Department
Clientele Life's reply07 Oct 2019, 10:26
Official
Dear Lerato P,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback. It was confirmed that the sales consultant provided incorrect information.
We assure you this is not the level of service we aim to provide and we can assure you the matter has been referred to the relevant management team to prevent this from happening again. As per your request the policy was cancelled. Should you require further assistance please feel free to contact us again. Kind Regards,Compliance Department