1 reviews | Active since Oct 2021
Clientele Funeral Cover is Disappointing
I had took an Insurance Family Plan Funeral Cover with Clientele this year February to cover my self and my whole family together with the extended family members as like advertised on TV. One of the Broker Called me to Finalize in a way of completing everything Telephonically as like did. After having the talk with an consultant I didn't never ever heard anything apart from the SMS which was to notify me about the Debit Order which was gonna have to take an effect on my Bank Account. The Consultant only wanted my ID Numbers together with Full Names & that was all.
Now my Aunt Passes away whom was under my Policy and Tried to lodge a claim and only to find that being told she was never covered yet they were deducting the money from my bank account. I'm so disappointed of their services. I was told that the Policy Only Covered me and my daughter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Shirley Maela has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. The refund process was explained and the escalation process was sent to your cell number should you want to escalate the matter further. We would like to apologise for any inconvenience caused in this regard. Should you require further assistance please feel free to contact us. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Shirley Maela has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. The refund process was explained and the escalation process was sent to your cell number should you want to escalate the matter further. We would like to apologise for any inconvenience caused in this regard. Should you require further assistance please feel free to contact us. Regards, Market Conduct