Clientele funeral cover complaint not peace of mi nd but opposite worry what will happen to my kids if while I am alive they cannot keep to contract signed I 1998

I bought a funeral cover in 1998 dignity I queried the insured amount and my kids was no longer covered die to age I was informed that the premium will be increased to R189 if I want the upgrade ultimate dignity plan regardless that I had the policy since 1998 the cover amount and policy will be upgraded as per ultimate dignity pIan. agreed again .A few months ago I loaded the mobile app and noticed that the cover amount is still incoŕrect that I gave queried multiple times year o year.i called the clientele. I called years ago to upgrade to ultimate .you have been debiting my account for new premium but my cover has not changed.instead o your system it shows as reinstated instead of upgraded my premium was now increased by 300% ultimate dignity plan.I asked for a copy of my contact for 1998 .I was shocked the contract referred to COVID protection in 1998 how is this possible .the consultant informed to query compliance with ref no provided.I I dont pay the new installment my policy will lapse after 20 years. the first 2 debit orders was succesful aI queried and I had sufficient guidance d the debicheck was authorized 3 months ago. To date no response from compliance or customer service I will have to go to the imbods man