AW
Allison W
1 reviews | Active since May 2020
04 Jun 2025, 08:40
Clientele funeral cover complaint
I have been trying for nearly two months to cancel my funeral policy but all I get back is a no reply email on how to use self service which doesn't give me the option to cancel or the contact number doesn't get answered. This is a major waste of my time and especially my money and I want this policy cancelled immediately!!! My policy number is ***
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
04 Jun 2025, 09:06Dear Allison W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Jun 2025, 09:06
Official
Dear Allison W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
04 Jun 2025, 12:01Dear Allison W,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist
Clientele Life
Clientele Life's reply04 Jun 2025, 12:01
Official
Dear Allison W,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist
Clientele Life