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Precious M
1 reviews | Active since Aug 2026
25 Aug 2026, 12:23
Clientele funeral cover cancellation and Debicheck mandate removal from my banking App
Good day I was ********ly registered for a clientele funeral cover which I did not authorise a debit order mandate for..I was visited by a sales person telling me about free voucher gift ,he then proceed by asking me for my bank card to see if I qualify for such little did I know that he was opening a funeral cover for me which is going to deduct every 25 of each month..
I have been trying to get hold of clientele's representative to cancel my application and remove the Debicheck mandate from my banking App nothing has changed..
I am asking for help I need that policy cancelled because I am currently unemployed and receiving child's grant on that account
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
25 Aug 2026, 13:11Dear Precious M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply25 Aug 2026, 13:11
Official
Dear Precious M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
PM
Precious M's updateReviewer Update
25 Aug 2026, 13:22Please remove your Debicheck mandate on my banking App and also cancel that policy with immediate effect
PM
Precious M's update25 Aug 2026, 13:22
Reviewer Update
Please remove your Debicheck mandate on my banking App and also cancel that policy with immediate effect
PM
Precious M's updateReviewer Update
25 Aug 2026, 14:52I received a call from one of the clientele workers I couldn't answer I was a missed call regarding my policy cancellation I want them to remove their Debicheck mandate on my Capitec Bank app because I have never agreed on taking up any policy with clientele
PM
Precious M's update25 Aug 2026, 14:52
Reviewer Update
I received a call from one of the clientele workers I couldn't answer I was a missed call regarding my policy cancellation I want them to remove their Debicheck mandate on my Capitec Bank app because I have never agreed on taking up any policy with clientele
PM
Precious M's updateReviewer Update
25 Aug 2026, 16:21Can one of the agent please contact me again from clientele regarding my policy cancellation and the removal of Debicheck mandate on my Capitec Bank app please I missed their call
PM
Precious M's update25 Aug 2026, 16:21
Reviewer Update
Can one of the agent please contact me again from clientele regarding my policy cancellation and the removal of Debicheck mandate on my Capitec Bank app please I missed their call
Clientele Life's replyOfficial
09 Sept 2026, 11:15Dear Precious M
Thank you for raising your concerns and bringing this matter to our attention.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.
We trust you find this in order.
Regards,
Market Conduct
Clientele Life's reply09 Sept 2026, 11:15
Official
Dear Precious M
Thank you for raising your concerns and bringing this matter to our attention.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.
We trust you find this in order.
Regards,
Market Conduct