Clientele Funeral Cover

I had took an Insurance Family Plan Funeral Cover with Clientele last year February 2018 to cover my Self and my whole family together with the extended family members as like advertised on TV. One of the Broker Called me to Finalize in a way of completing everything Telephonically as like did. After having the talk with an consultant I didn't never ever heard anything apart from the SMS which was to notify me about the Debit Order which was gonna have to take an effect on my Bank Account. The Consultant only wanted my ID Numbers together with Full Names & that was all. Later Some Stage I had to send an E-Mail for finalizing with the Names list for Spouse, Beneficiaries, Extended Family Members as requested and did so. I got a Call few Days after did so and was told that everything was soughted out and also they did got my E-Mail for my request. Now my Son Passes away whom was under my Policy and Tried to lodge a claim and only to find that being told he was never covered yet they were deducting the money from my bank account. I'm so disappointed of their services. I was told that the Policy Only Covered me, yet did submitted the (PDF) Format list of all Members which was intended to be Covered under my Policy.