IT
Ishmael T
1 reviews | Active since Oct 2023
12 Oct 2023, 08:48
Clientele Funeral Claims
I processed 2 claims on Monday 9 October, sent through documents on Tuesday 10 October. One claim was paid on Wednesday 11 October. The second claim has not been processed as yet up till now Thursday 12th of October. The claim is for a funeral and the funeral has already happened. Terrible service from a client that has been with Clientele for 11yrs, that is R100 000 worth of debit orders and a claim of R10 000 not paid!!!
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Clientele Life's replyOfficial
12 Oct 2023, 09:40Dear Ishmael T ,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Judith Mboweni
Service Support Specialist
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply12 Oct 2023, 09:40
Official
Dear Ishmael T ,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Judith Mboweni
Service Support Specialist
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Judith Mboweni
Service Support Specialist
Clientele Life