Clientele Funeral Claim Complaint

Good day

I lodged a claim with Clientele Funeral with regards to the passing of my mother.

They declined the claim and said "it's because I missed two premiums for December and January, which means mom was not covered for those two months and that the insured is only covered if that particular month has been paid".

But the debit order for Clientele went through yesterday 02/02/2021 the same day of my mother's passing.

Please assist us where you can.

Thank you Lulekwa Currie