Clientele Funeral ***

My mother and I have had a highly frustrating experience with claiming a Clientèle funeral cover.

On 24 May 2026, we were informed of my grandmother's passing. By the end of 25 May, all the required documents were ready for submission, and I submitted an online claim, relying on the advertised 24-hour turnaround time.

After receiving no communication and facing the challenges of planning a funeral without the claim funds, I contacted Clientèle and was assisted by Augustine Makapela. They advised that the documents be sent to *** and copied to the so that the claim could be processed more quickly. On 27 May, we received an email confirming receipt of the documents.

Despite this, no payment or further communication was received. Follow-up emails were sent on 29 May and 3 June, but to date, we have received no response.

We called Clientèle again on 3 June and were passed from pillar to post until we were finally given a new email address, ***, to which we sent the documents. On the same day, we received confirmation that the information had been received, but the funds have still not been paid, and we continue to be passed from one department to another when we call.

Experiencing grief while planning a funeral without the financial support of a policy we have been paying for over a decade has been extremely stressful. The repeated failure to honor the promised 24-hour payout has caused immense frustration and disappointment.

The claim number is ***.