SL
Susan L

1 reviews | Active since Mar 2026

12 Mar 2026, 11:29

Clientele frustrations persisting for a Old Lady

I in my 75 years of living, I have never gotten so *******, abused to the point that I have accepted getting ****** the little pension the government gives me to survive...

It was in December the 12th I and other elderly victims were approached by young presentable men at bragwanath taxi rank who offered free vegetables from sassa for Christmas all we had to produce our ID, even though they had presented themselves as Clientele life employees. They didn't require our bank accounts for this process so I obliged only for January to have my pension raided by a R200 debit order I don't recall authorizing when approaching their offices at Protea Gardens Soweto I was given a run-around. I decided to attempt calling their call centre's till exhaustion. My l last calls I was assisted by a Gugu, then it was a Sophia Tshabalala no call reference as they said they don't have.

Ms Sophia promised the forced policy would be canceled in time for the month of March, but I'm sure by me resorting to this platform you can tell I'm still not happy, these clientele employees should stop trying to rob us at malls because we're there to stock up on essentials to survive the month, not indulge in fancy policies we know little about, we're already attending stockvels for that.

Thank you Susan

0
Replies (2)
Clientele Life
Clientele Life's reply12 Mar 2026, 11:52
Official
Dear Susan L,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
 
Clientele Life
Clientele Life's reply16 Mar 2026, 08:50
Official
Dear Susan L, 
Thank you for raising your concerns and bringing this matter to our attention.  Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
            Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.  We trust you find this in order.  Regards,