LR
Lebogang R
1 reviews | Active since Sept 2020
23 Sept 2021, 06:29
Clientele **********ly OPENED AN INVESTMENT POLICY WIYHOUT MY KNOWLEDGE AND DEBITED AND ITS FOR THE SECOND TIME
This is the second time Clientele is opening an account for me without my knowledge, consent and authorisation On top of that they do a debit check on my capitec account so that it cannot be reversed or disputed Clientele is a **** and I'm tired of their ********** conduct... Initially they opened a funeral cover for me I didn't even know that benefit Imagine... Now is this investment which I don't know
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Replies (2)
Clientele Life's replyOfficial
23 Sept 2021, 08:21Dear Lebogang R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply23 Sept 2021, 08:21
Official
Dear Lebogang R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
29 Sept 2021, 14:57Dear Lebogang R,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kinds Regards,
Market Conduct Team
Clientele Life's reply29 Sept 2021, 14:57
Official
Dear Lebogang R,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kinds Regards,
Market Conduct Team