1 reviews | Active since Feb 2018
Clientele ********** Debit Orders
Clientele has made two ******* debit orders in one month from my account without my consent. Although I have called since the first debit order was made, they have done nothing but give me the run around, wasting my time and money. They say they will call back yet there is no evidence that I received any calls from them. When I call them, they says the case has been resolved according to their records yet I just got another debit from them. ***** ***** *****!
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We confirm receipt of the concerns raised.
Our Compliance team has been in contact with the complainant , we confirm that we have provided feedback and also confirmed the solution moving forward.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.
Yours sincerly,
Shanitha Hanuman
Supervisor
Client Services – Service Support
We confirm receipt of the concerns raised.
Our Compliance team has been in contact with the complainant , we confirm that we have provided feedback and also confirmed the solution moving forward.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.
Yours sincerly,
Shanitha Hanuman
Supervisor
Client Services – Service Support