Clientele *****: be warned

***** from Clientele!!! I have had the worst experience from clientele which to mention that I do not even have a policy with them. 2 months ago I realized that my account has been devoted by clientele for the past 3 months an amount of R300 pm. Called my bank stopped the debit orders and managed to reverse 1, called clientele to cancel and enquire about this debit and was advised that I took out a funeral plan with them for R10k and the R300 was the premium for just myself as the insured told them I don’t have have a policy with them and have never had a policy with them and that I’m not out of my mind to pay R300 for 10k cover.

This went to the legal department as I requested answers as to when and where this policy was taken out. At first they said it was via direct means telephone etc then later changed to that I took it out at a mall in kzn In February told them I haven’t been to kzn this year and this is ***** on my name and was concerned how they were able to get my personal details this was a clear violation to me, requested a refund and to be kept up to date with the investigation they refused and said it’s an internal matter. To me it became my matter and no longer internal when your people decided to de***** me. The personas response to me was that I need to go and get an affidavit as “all they have is my word” I refused to this as this is an inconvenience to me I will not go the police station out of my time after I have just been disrespected about the fact that I’m lying about this. After that call I received smses stating that the case has been closed up until I fax through the affidavit to prove that I have really been de*****ed.

The rude individual I delt with was skhumbuzo Mbele. You really need customer s****s you are a shame to deal with. Please get your employer to pay back my money and they owe me an explanation and apology as to how your representative got my details for this so called policy