AK
Audrey K

1 reviews | Active since Jul 2017

06 Mar 2018, 10:12

Clientele *****

Hi.

These guys returned money they had **********ly taken from my account, 4 whole weeks after I complained. Yet it took them only a day to ***** it from my account. However they managed to ***** it yet again **********ly under a different reference number. How many times must I tell them I never signed up with them and I never will. They need to return my money asap I'm not waiting another 4weeks . Such high levels of *****. How do they continue *****ing from people like this, how the hell are they even accessing my account. They don't even bother to match the names of their so called clients with bank accounts. This is nonsense. I've complained on their facebook page and all my complaints have been marked as spam, clearly they don't want their ********** activity out there. No response from them.

0
Replies (3)
Clientele Life
Clientele Life's reply06 Mar 2018, 10:19
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman

Service Recovery Supervisor

Best regards,

AK
Audrey K's update06 Mar 2018, 10:22
Reviewer Update
same response as last time you always talk about investigating and escalating. Check your email I sent a pic of the bank statement. You'll see your reference there, I don't have time for this. Do you really expect me to wait another 4 weeks you must be kidding me. Want my money back as soon as yesterday and clearly you've been doing these bias debit orders to a lot of people. That's *******
Clientele Life
Clientele Life's reply09 Mar 2018, 17:01
Official

We confirm receipt of the concerns raised.

Our Compliance team has been in contact with the complainant , we confirm that we have provided feedback and also confirmed the solution moving forward.

We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.

Yours sincerly,

Shanitha Hanuman
Supervisor
Client Services – Service Support

Best regards,