NM
Naledi M
1 reviews | Active since Feb 2022
04 Oct 2024, 08:24
Clientele forced policies
I was approached by a Clientele Life consultant at Eyethu Mall and we spoke about the policy. The consultant took my details, but I had specified I was not interested in taking the policy at this time. I'm surprised to learn that an amount was debited on my account, which I did not authorise. I dont even have a policy document and did not authorise the debicheck mandate
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Replies (2)
Clientele Life's replyOfficial
04 Oct 2024, 09:39Dear Naledi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Oct 2024, 09:39
Official
Dear Naledi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
10 Oct 2024, 12:08Dear Naledi M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Rhandzu Manganyi.
The escalation process was sent to your cell number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Rhandzu Manganyi.
The escalation process was sent to your cell number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply10 Oct 2024, 12:08
Official
Dear Naledi M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Rhandzu Manganyi.
The escalation process was sent to your cell number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Rhandzu Manganyi.
The escalation process was sent to your cell number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct