ME
Malebo E
1 reviews | Active since Sept 2019
30 Sept 2019, 19:59
Clientele financial services
I've cancelled my insurance on the 26th of August 2019 and I received a call from them on the 27th. Documents containing my details and the insurance policy where sent to me through an email. I read the policy and it said that I should give them 31 days to cancel my insurance and that the premiums deducted from my account during that 31 days will not be refunded so I understood. The problem starts now when I'm supposed to get my money back,I've benefited from this insurance, NO. Please bring back my money and this month end I don't want to see any deductions from Clientele life I don't afford it I'm still a student. Please!!!
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Replies (2)
Clientele Life's replyOfficial
01 Oct 2019, 08:11Dear Malebo E,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Life's reply01 Oct 2019, 08:11
Official
Dear Malebo E,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Life's replyOfficial
02 Oct 2019, 12:52Malebo E
As per telephonic discussion we have confirmed that your request to cancel the policy was on processed on 26/08/2019, a letter confirming the cancellation was sent to the your email address we have on record. Furthermore , we have no records which indicate or confirm a refund of premiums paid after the cancellation of the policy kindly, forward any information you may have for further investigations. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely Vusumuzi DlaminiService Support Specialist
As per telephonic discussion we have confirmed that your request to cancel the policy was on processed on 26/08/2019, a letter confirming the cancellation was sent to the your email address we have on record. Furthermore , we have no records which indicate or confirm a refund of premiums paid after the cancellation of the policy kindly, forward any information you may have for further investigations. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely Vusumuzi DlaminiService Support Specialist
Clientele Life's reply02 Oct 2019, 12:52
Official
Malebo E
As per telephonic discussion we have confirmed that your request to cancel the policy was on processed on 26/08/2019, a letter confirming the cancellation was sent to the your email address we have on record. Furthermore , we have no records which indicate or confirm a refund of premiums paid after the cancellation of the policy kindly, forward any information you may have for further investigations. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely Vusumuzi DlaminiService Support Specialist
As per telephonic discussion we have confirmed that your request to cancel the policy was on processed on 26/08/2019, a letter confirming the cancellation was sent to the your email address we have on record. Furthermore , we have no records which indicate or confirm a refund of premiums paid after the cancellation of the policy kindly, forward any information you may have for further investigations. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely Vusumuzi DlaminiService Support Specialist