SN
Sive N
1 reviews | Active since Jan 2017
29 Sept 2020, 14:46
Clientele Field Agents ****
My helper was ****med by a guy named Katlego Mntambo (Field Agent) into signing up for a funeral policy she did not agree to, he took down her Capitec account details in the pretending that he just wanted to see the card (as they know the account numbers are written on the card) and continued to make small talk with her and then the next thing he account was debited by clientele and when we contacted them, we spoke with Anele who promised that her superior would contact me i resolving the matter but instead they sent her a DebiCheck and not refunded her money into her account. May we please get this matter resolved ASAP, If this is not resolved, we will proceed with laying a complaint with the Ombudsman.
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Replies (3)
Clientele Life's replyOfficial
29 Sept 2020, 16:03Dear Sive N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 Sept 2020, 16:03
Official
Dear Sive N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
30 Sept 2020, 09:34Dear Sive N At the outset, we would like to take this opportunity to apologize for any inconvenience caused in this regard. We confirm that our Policyholder has since been contacted by our Supervisor (Vernon Padiachy), who has further assisted and confirmed a solution moving forward. We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply30 Sept 2020, 09:34
Official
Dear Sive N At the outset, we would like to take this opportunity to apologize for any inconvenience caused in this regard. We confirm that our Policyholder has since been contacted by our Supervisor (Vernon Padiachy), who has further assisted and confirmed a solution moving forward. We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Shanitha Hanuman
Service Support Supervisor
Clientele Life
SN
Sive N's updateReviewer Update
27 Oct 2020, 17:12Last month you promised my nanny that the matter would be resolved immediately as Vernon Padiachy called her but to this day her money is still not refunded. I would like to get an immediate response regarding this matter.
SN
Sive N's update27 Oct 2020, 17:12
Reviewer Update
Last month you promised my nanny that the matter would be resolved immediately as Vernon Padiachy called her but to this day her money is still not refunded. I would like to get an immediate response regarding this matter.