JD
JOSHUA D
1 reviews | Active since Jun 2025
20 Aug 2026, 11:52
Clientele falsly debiting
Clientele misled in giving cash R4000 instead they are debiting R355 p/week , called them around 3 times to cancel and refund, but nothing as being done from Clientele.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
20 Aug 2026, 12:29Dear JOSHUA D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Best regards,
Clientele Life's reply20 Aug 2026, 12:29
Official
Dear JOSHUA D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Best regards,
JD
JOSHUA D's updateReviewer Update
20 Aug 2026, 12:36Thank you, and whatever was mention with regards to giving cash of R4000 so be honored, because that was the reason the account details was given
JD
JOSHUA D's update20 Aug 2026, 12:36
Reviewer Update
Thank you, and whatever was mention with regards to giving cash of R4000 so be honored, because that was the reason the account details was given
Clientele Life's replyOfficial
20 Aug 2026, 15:55Dear Joshua D,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. As per our telephonic discussion with the policy owner, we have confirmed that the refund was paid on the 18th of August 2026 into your bank account and that the Legal Plan was already cancelled on the 20th of July 2026. We further requested you to provide us with the bank statement showing other debit orders that went off from your bank account for this policy as our system confirms only one premium paid. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. As per our telephonic discussion with the policy owner, we have confirmed that the refund was paid on the 18th of August 2026 into your bank account and that the Legal Plan was already cancelled on the 20th of July 2026. We further requested you to provide us with the bank statement showing other debit orders that went off from your bank account for this policy as our system confirms only one premium paid. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply20 Aug 2026, 15:55
Official
Dear Joshua D,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. As per our telephonic discussion with the policy owner, we have confirmed that the refund was paid on the 18th of August 2026 into your bank account and that the Legal Plan was already cancelled on the 20th of July 2026. We further requested you to provide us with the bank statement showing other debit orders that went off from your bank account for this policy as our system confirms only one premium paid. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. As per our telephonic discussion with the policy owner, we have confirmed that the refund was paid on the 18th of August 2026 into your bank account and that the Legal Plan was already cancelled on the 20th of July 2026. We further requested you to provide us with the bank statement showing other debit orders that went off from your bank account for this policy as our system confirms only one premium paid. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Best regards,
JD
JOSHUA D's updateReviewer Update
20 Aug 2026, 16:34Thank You
JD
JOSHUA D's update20 Aug 2026, 16:34
Reviewer Update
Thank You
JD
JOSHUA D's updateReviewer Update
07 Sept 2026, 13:11Hi, I have the statements please provide email for send to for quick response
JD
JOSHUA D's update07 Sept 2026, 13:11
Reviewer Update
Hi, I have the statements please provide email for send to for quick response