1 reviews | Active since Jun 2016
Clientele Failing Services
<p>Today marks three weeks since my father's passing and three weeks since lodging a claim with Clientele. All other claims from a different service provider has been paid out within twenty-four hours or less, but still awaiting on a payout from Clientele. All relevant documentation was filled out and sent to the relevant deparments and we have been told that the claim was being processed. Up to this day we haven't received a phone call regarding the claim. So I am considering lodging a complaint with the ombudsmen, seeing that Clientele left my family in a financial predicament.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Fulufhelo Ravele) was in contact with you and confirmed that the remaining balance was paid in full and final settlement of this claim on 17/06/2016.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
William Botha
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Fulufhelo Ravele) was in contact with you and confirmed that the remaining balance was paid in full and final settlement of this claim on 17/06/2016.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
William Botha
Claims Department