1 reviews | Active since Apr 2024
Clientele failed to keep their promises
I am writing this review with so much dissatisfaction with the service I am receiving from clientele ,I joined the Hospital plan for a year and a few months as seen on Tv .Last year I found out that I am pregnant and I called clientele in November before my maternity leave requesting for clarity on how it works ,the advisor that I spoke to clearly said I will receive an R21 000 lump sum plus R2000 a day for my hospital stay and just to clarify I called in so many times to clientele and all the advisors kept telling me I will receive a lump sum plus the daily allowance .I was so happy that I even made sure that when I was on maternity leave I made eft payments to avoid any issues when I am claiming my hospital plan, I gave birth on the 19th of January and started my claim clientele gave such a hard time it was draining and stressful for me keeping in mind I just had a new baby and had plans already for this money .Refilwe said I will not get my money because I missed January payment and I told her that I made payments shared proof to the emails I was given but she insisted I never pay, I called every single day until I had to write to the complaints department there which they call arbitrator’s and they were helpful as I only received R8988 end of February whilst I gave birth mid January .I received a call from Refilwe who I believe is dealing with my case and she said I didn’t qualify for the lump sum this is all I’m getting if I’m not happy I should write to the arbitrator. I wrote to the arbitrator and they got back to me on the 11/03/2024 asking for the numbers I used to call them of which I shared with them same day however till today I have never received any response from them regarding my case I sent an email asking for update nothing has been shared, called last week and the advisor didn’t know anything about my case so I don’t know what is going on there I’m really unhappy with this service provider I want my money as promised.I Want my R21 000 actually I need it, Clientele needs to train their advisor to have good customer service and give customers correct information, this company has agents that don’t care about customers they talk to us any how at some point they keep me on the line for hours until I drop and redial.I hate clientele I wish I had listened when people warned me about this company .
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Kindly note that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Kindly note that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life