CLIENTELE FAILED TO INFORM ME ABOUT MY STATUS OF MY HOSPITAL CLAIM THEN THEY DIAGNOSE ME WITH DEPRESSION(YET I HAD ANOTHER ILLNESS).

Good day, I have a hospital plan with clientele and i was hospitalised in November 2018. After several calls about my hospital plan, i was told i have a sickness (clientele diagnosed me with it) WASNT diagnosed on my doctors letter. all information(doctors letter, blood results) was furnished but there was a wrong 076 number on my file. Claim was rejected due to depression. How can a person be diagnosed with depression if you receive medication for another health condition. But i told them i don't have an 076 number but i was told i have depression and that is not even near the condition was hospitalised for. I made numerous calls and emails were sent with no help from there side. I keep hitting a brick wall. I chatted to Asia Aalibedi she apologised for the poor services but still a month later i did'nt receive feedback. Clientele does not live up to the adverti*****ts on television. Even if i wanted to take out a life insurance or whatever i would never do it with clientele. There are no calls to let you know the progress of your matter. the services are pathetic. I wont advise their products and services because i been treated and wrongfully diagnosed by them. Its like a joke dealing with this company but the debit orders are timeously taken out. So i feel i have been treated very badly and ****** because they say one thing and do another. CLIENTELE PLEASE DEAL WITH THIS MATTER URGENTLY!!!!!!!