SM
Sbekeh M
1 reviews | Active since Jun 2024
06 Jun 2024, 06:17
Clientele failed to cancel policy as per customer request and blamed the customer.
Good day.
I joined Clientele in December.I paid my premium for December and January but because the agent had told me incorrect Information, I decided to cancel.I was told by the agent that I would be getting a grocery voucher of which He was supposed to say food coupons.I sent an email in March canceling my policy. And hence I did not pay From February to date.I have been Debited fro.m my account on the 31st May and 1st June and I do not know why I would like a refund on my money because I did cancel in February.
I was told that they never recieved an email from me and told to send another one, and wait for the automatic reply which i still did not get even the second time. And if that policy has lapsed why is there money being taken from my account? I sent the email to cancel because false advertisung and because clienteles systems do not work properly, money get taken when they should not. I want my refund!
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
06 Jun 2024, 09:37Dear Sbekeh M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Jun 2024, 09:37
Official
Dear Sbekeh M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
06 Jun 2024, 10:23Dear Sbekeh M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Let us know if you have an alternative phone number or a convenient time to call you by responding to the email we sent you.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely, Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Let us know if you have an alternative phone number or a convenient time to call you by responding to the email we sent you.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely, Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply06 Jun 2024, 10:23
Official
Dear Sbekeh M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Let us know if you have an alternative phone number or a convenient time to call you by responding to the email we sent you.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely, Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Let us know if you have an alternative phone number or a convenient time to call you by responding to the email we sent you.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely, Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
06 Jun 2024, 14:43Dear Sbekeh M,
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Ultimate Dignity Plan.
At the outset, we would like to apologize for any delay or inconvenience you may have experienced.
As per our telephonic discussion, we have highlighted the reason for the debits that went through your bank account on May 31, 2024, and June 1, 2024, and explained how these premiums were allocated. We confirm that the policy has been cancelled as per your request, and a letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation. Kindly forward the requested email as proof of the cancellation request to the email address provided telephonically.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Ultimate Dignity Plan.
At the outset, we would like to apologize for any delay or inconvenience you may have experienced.
As per our telephonic discussion, we have highlighted the reason for the debits that went through your bank account on May 31, 2024, and June 1, 2024, and explained how these premiums were allocated. We confirm that the policy has been cancelled as per your request, and a letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation. Kindly forward the requested email as proof of the cancellation request to the email address provided telephonically.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply06 Jun 2024, 14:43
Official
Dear Sbekeh M,
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Ultimate Dignity Plan.
At the outset, we would like to apologize for any delay or inconvenience you may have experienced.
As per our telephonic discussion, we have highlighted the reason for the debits that went through your bank account on May 31, 2024, and June 1, 2024, and explained how these premiums were allocated. We confirm that the policy has been cancelled as per your request, and a letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation. Kindly forward the requested email as proof of the cancellation request to the email address provided telephonically.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Ultimate Dignity Plan.
At the outset, we would like to apologize for any delay or inconvenience you may have experienced.
As per our telephonic discussion, we have highlighted the reason for the debits that went through your bank account on May 31, 2024, and June 1, 2024, and explained how these premiums were allocated. We confirm that the policy has been cancelled as per your request, and a letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation. Kindly forward the requested email as proof of the cancellation request to the email address provided telephonically.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life