Clientele exploiting pensioners

Clientele is one big ****. My mother in law. Pensioner by the way has been signed up for a policy with them without her consent. Their agents were standing outside Capitec Bank and notified her that they are running with Capitec. Asked for her ID and Capitec card being blind to the whole process they then loaded her details on their system without her knowledge and continually debiting her account. She reverse the debit and then they just do the same thing. She has been trying to get this **** cancelled for 2 months now. As a pensioner she is incurring unnecessary bank charges as she need to pay an Admin fee for each reversal she does. How many other pensioners have to suffer the same fate. And yet she do not even know what benefits she supposedly signed up as she never signed nor entered into any financial agreement with this hoax company