Clientele employees de*****ing and misleading customers on the street

Clientele life employees lying to us under pretend that they are checking for you what type of a life cover you can get and do all things on my phone without my consent and make us read from their phone, and lying saying that the head office will call and confirm with you if you want to take the plan then one day you wake up to a debit order from clientele and try contacting clientele the no one to assist with a refund as I have no paperwork work from them nor did I receive a call as the agent that works for them advised me on. Only my money taken with me agreeing as I could say that the agents just lie to us just to make a sale saying they won’t debit but know I was debited, these agents take our phones saying the a notification that needs to be approved but you don’t even get a chance to read it because the phone with be with them. Is this how clientele does business where we are de*****ed is this how business is conducted these days where clientele will send its staff on the street to ***** us and when you try contacting clientele there is no one to assist what business is this. All I need is my refund of money debited today out of my account and you guys come to us to mislead us and we can get hold of anyone in your offices