TM
Thembeka M
1 reviews | Active since Nov 2020
26 Nov 2020, 07:02
Clientele
In September between 23/24 i met an clientele agent, look into my card saying that they just want to see how much life cover i could afford. They took my card number and i told the guys Vuyo Deleka i can't afford it right now but maybe next year I will take it. They said they won't debit it before they called me, to my surprise they debited it yesterday while i was waiting for them to call they won't give me my money back. Clientele is a **** i need my money back
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Replies (2)
Clientele Life's replyOfficial
26 Nov 2020, 08:26Dear Thembeka M ,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Nov 2020, 08:26
Official
Dear Thembeka M ,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
07 Dec 2020, 09:34Dear Thembeka M ,
Thank you for raising your concerns and bringing this matter to our attention. We can confirm that Mbali Shezi from our Market Conduct has been in contact with you upon investigation of the complaint. It was found that you provide your details to our consultant and that you authenticated your bank account giving permission to debit your account. You were not satisfied with the feedback provided and the escalation process was sent to your cell number via SMS. We trust you find this in order, should you require further assistance please feel free to contact us. RegardsMarket Conduct
Thank you for raising your concerns and bringing this matter to our attention. We can confirm that Mbali Shezi from our Market Conduct has been in contact with you upon investigation of the complaint. It was found that you provide your details to our consultant and that you authenticated your bank account giving permission to debit your account. You were not satisfied with the feedback provided and the escalation process was sent to your cell number via SMS. We trust you find this in order, should you require further assistance please feel free to contact us. RegardsMarket Conduct
Clientele Life's reply07 Dec 2020, 09:34
Official
Dear Thembeka M ,
Thank you for raising your concerns and bringing this matter to our attention. We can confirm that Mbali Shezi from our Market Conduct has been in contact with you upon investigation of the complaint. It was found that you provide your details to our consultant and that you authenticated your bank account giving permission to debit your account. You were not satisfied with the feedback provided and the escalation process was sent to your cell number via SMS. We trust you find this in order, should you require further assistance please feel free to contact us. RegardsMarket Conduct
Thank you for raising your concerns and bringing this matter to our attention. We can confirm that Mbali Shezi from our Market Conduct has been in contact with you upon investigation of the complaint. It was found that you provide your details to our consultant and that you authenticated your bank account giving permission to debit your account. You were not satisfied with the feedback provided and the escalation process was sent to your cell number via SMS. We trust you find this in order, should you require further assistance please feel free to contact us. RegardsMarket Conduct