LT
Luyanda T
1 reviews | Active since Jan 2021
24 May 2024, 10:16
Clientele *****
Clientele life, last week I cancelled this policy that I ddnt even know I have after it was opened under false pretenses. Your field agent tshepo mhlongo in standerton opened this telling me it's free grocery and last week I woke up to an sms saying there will be a debit order of 383 which I never agreed to. I call your call center and spoke to Sophia and told her I want to cancel this transaction and she said she said she will send proof of cancelation and an sms to this day to still waiting. Today I woke up to a debit, I do not have an app or branch near by to go reverse. I want my money back ASAP as this is *****
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Replies (4)
Clientele Life's replyOfficial
24 May 2024, 11:41Dear Luyanda T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply24 May 2024, 11:41
Official
Dear Luyanda T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
LT
Luyanda T's updateReviewer Update
24 May 2024, 11:59Hi,
This auto populated message doesn't help me at all, I have called in and cancelled but still you debited.
Just reverse my money that's it, I'm not willing to spend more of my time calling you people with my own airtime which is more money over your *********** agents.
I want my money
This auto populated message doesn't help me at all, I have called in and cancelled but still you debited.
Just reverse my money that's it, I'm not willing to spend more of my time calling you people with my own airtime which is more money over your *********** agents.
I want my money
LT
Luyanda T's update24 May 2024, 11:59
Reviewer Update
Hi,
This auto populated message doesn't help me at all, I have called in and cancelled but still you debited.
Just reverse my money that's it, I'm not willing to spend more of my time calling you people with my own airtime which is more money over your *********** agents.
I want my money
This auto populated message doesn't help me at all, I have called in and cancelled but still you debited.
Just reverse my money that's it, I'm not willing to spend more of my time calling you people with my own airtime which is more money over your *********** agents.
I want my money
Clientele Life's replyOfficial
24 May 2024, 13:24Dear Luyanda T,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order.
The policy was cancelled on the 17th of May and it was too late for us to reverse the May debit order. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order.
The policy was cancelled on the 17th of May and it was too late for us to reverse the May debit order. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Team Leader Clientele Life
Clientele Life's reply24 May 2024, 13:24
Official
Dear Luyanda T,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order.
The policy was cancelled on the 17th of May and it was too late for us to reverse the May debit order. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order.
The policy was cancelled on the 17th of May and it was too late for us to reverse the May debit order. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Team Leader Clientele Life
Clientele Life's replyOfficial
24 May 2024, 13:25Dear Luyanda T,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order.
The policy was cancelled on the 17th of May and it was too late for us to reverse the May debit order. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order.
The policy was cancelled on the 17th of May and it was too late for us to reverse the May debit order. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Team Leader Clientele Life
Clientele Life's reply24 May 2024, 13:25
Official
Dear Luyanda T,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order.
The policy was cancelled on the 17th of May and it was too late for us to reverse the May debit order. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order.
The policy was cancelled on the 17th of May and it was too late for us to reverse the May debit order. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Team Leader Clientele Life