IMN
Ian Mc Neil-Spence
1 reviews | Active since Feb 2021
05 Mar 2025, 09:25
Clientele ****
I would like a response this morning, in connection with the deduction from our savings account from Capitec bank for a policy that was cancelled by us. Up to date, you have been delaying repayment for a policy that does not exist. You have requested the details of the account that the money was deducted from, and that has been supp**** to you, and that has been done. This has been confirmed by you via email from your office. This appears to be a delaying tactic to repay what you have deducted from our account after we notified you that we were not interested in the policy any more. Your consultants that are supposed to help your clients are a lot of ****mers. I now have no other option but to contact facebook and other parties concerned about your wheeling and dealing in an attempt to make money from customers. I will also contact the competition tribunal and tell them about the way your company ****s people out of their SASSA pension funds. I have all the information I need to do this. Bank statements Date and time of *****ulent transaction. Telephone numbers of the company (CLIENTELE) Your company has had enough time to sort this problem out, and now that they have been caught out, do not want to do anything about it. I think that people need to know about how CLIENTELE does business with the public, and how they **** people.
Helpful (0)
Replies (7)0
Replies (7)
Clientele Life's replyOfficial
05 Mar 2025, 10:45Dear Ian Mc Neil-Spence,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Mar 2025, 10:45
Official
Dear Ian Mc Neil-Spence,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
05 Mar 2025, 13:41 Dear Ian Mc Neil-Spence At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in February 2025 as per your request. Furthermore, I confirmed that an sms notification and also a letter confirming cancellation will be sent within 24/48hrs and you can expect a refund of one premium to reflect in the payers bank account by Friday the 7th of March. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply05 Mar 2025, 13:41
Official
Dear Ian Mc Neil-Spence At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in February 2025 as per your request. Furthermore, I confirmed that an sms notification and also a letter confirming cancellation will be sent within 24/48hrs and you can expect a refund of one premium to reflect in the payers bank account by Friday the 7th of March. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
IMN
Ian Mc Neil-Spence's updateReviewer Update
06 Mar 2025, 14:54The query will only be resolved when the funds reflect in account, And no further attempts are made to withdraw premiums from said account
IMN
Ian Mc Neil-Spence's update06 Mar 2025, 14:54
Reviewer Update
The query will only be resolved when the funds reflect in account, And no further attempts are made to withdraw premiums from said account
IMN
Ian Mc Neil-Spence's updateReviewer Update
07 Mar 2025, 07:47Friday 7 March 2025 has come, and still no refund has been done as promised by Clientele
This is the posting made by Clientele" At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in February 2025 as per your request. Furthermore, I confirmed that an SMS notification and also a letter confirming cancellation will be sent within 24/48hrs and you can expect a refund of one premium to reflect in the payers bank account by Friday the 7th of March. "
It appears that they are used to making empty promises ,hoping that this will take the attention away from the way they conduct their business dealings with victims they have managed to con.
I would advise that people go to Hello Peter, and read the reviews about the business dealings of this company.
it is amazing that a company can get away with what they are doing to elderly people , who appear to be rich pickings.
They continue to do the same thing over and over again, and don't expect anyone to do anything about it
Why senior management does not do anything about this problem I do not know.
I have sent NUMEROUSE Email to the CEO enquiring about this problem, up to date: No response
Composition of the Board of Directors: Clientele LimitedGavin Quentin Routledge | Chairman | 68 | 2008-01-30
Basil Reekie | Director/Board Member | 51 | 2007-12-31
Barry Stott | Director/Board Member | 75 | 2010-01-03
Robert Williams | Director/Board Member | 68 | 2013-01-01
Ramaesela Dorcas Tabane | Director/Board Member | 46 | 2021-02-28
Hugo Louw | Director/Board Member | 51 | 2021-02-28
Phethedi Nkadimeng | Director/Board Member | 52 | 2017-02-28
Herschel Mayers | Director/Board Member | 64 | 2023-04-30
Thetele Emmarancia | Director/Board Member | - | 2023-11-30
Gavin Chadwick | Director/Board Member | 67 | 2024-06-01Composition of the Board of Directors
This is the posting made by Clientele" At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in February 2025 as per your request. Furthermore, I confirmed that an SMS notification and also a letter confirming cancellation will be sent within 24/48hrs and you can expect a refund of one premium to reflect in the payers bank account by Friday the 7th of March. "
It appears that they are used to making empty promises ,hoping that this will take the attention away from the way they conduct their business dealings with victims they have managed to con.
I would advise that people go to Hello Peter, and read the reviews about the business dealings of this company.
it is amazing that a company can get away with what they are doing to elderly people , who appear to be rich pickings.
They continue to do the same thing over and over again, and don't expect anyone to do anything about it
Why senior management does not do anything about this problem I do not know.
I have sent NUMEROUSE Email to the CEO enquiring about this problem, up to date: No response
Composition of the Board of Directors: Clientele LimitedGavin Quentin Routledge | Chairman | 68 | 2008-01-30
Basil Reekie | Director/Board Member | 51 | 2007-12-31
Barry Stott | Director/Board Member | 75 | 2010-01-03
Robert Williams | Director/Board Member | 68 | 2013-01-01
Ramaesela Dorcas Tabane | Director/Board Member | 46 | 2021-02-28
Hugo Louw | Director/Board Member | 51 | 2021-02-28
Phethedi Nkadimeng | Director/Board Member | 52 | 2017-02-28
Herschel Mayers | Director/Board Member | 64 | 2023-04-30
Thetele Emmarancia | Director/Board Member | - | 2023-11-30
Gavin Chadwick | Director/Board Member | 67 | 2024-06-01Composition of the Board of Directors
IMN
Ian Mc Neil-Spence's update07 Mar 2025, 07:47
Reviewer Update
Friday 7 March 2025 has come, and still no refund has been done as promised by Clientele
This is the posting made by Clientele" At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in February 2025 as per your request. Furthermore, I confirmed that an SMS notification and also a letter confirming cancellation will be sent within 24/48hrs and you can expect a refund of one premium to reflect in the payers bank account by Friday the 7th of March. "
It appears that they are used to making empty promises ,hoping that this will take the attention away from the way they conduct their business dealings with victims they have managed to con.
I would advise that people go to Hello Peter, and read the reviews about the business dealings of this company.
it is amazing that a company can get away with what they are doing to elderly people , who appear to be rich pickings.
They continue to do the same thing over and over again, and don't expect anyone to do anything about it
Why senior management does not do anything about this problem I do not know.
I have sent NUMEROUSE Email to the CEO enquiring about this problem, up to date: No response
Composition of the Board of Directors: Clientele LimitedGavin Quentin Routledge | Chairman | 68 | 2008-01-30
Basil Reekie | Director/Board Member | 51 | 2007-12-31
Barry Stott | Director/Board Member | 75 | 2010-01-03
Robert Williams | Director/Board Member | 68 | 2013-01-01
Ramaesela Dorcas Tabane | Director/Board Member | 46 | 2021-02-28
Hugo Louw | Director/Board Member | 51 | 2021-02-28
Phethedi Nkadimeng | Director/Board Member | 52 | 2017-02-28
Herschel Mayers | Director/Board Member | 64 | 2023-04-30
Thetele Emmarancia | Director/Board Member | - | 2023-11-30
Gavin Chadwick | Director/Board Member | 67 | 2024-06-01Composition of the Board of Directors
This is the posting made by Clientele" At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in February 2025 as per your request. Furthermore, I confirmed that an SMS notification and also a letter confirming cancellation will be sent within 24/48hrs and you can expect a refund of one premium to reflect in the payers bank account by Friday the 7th of March. "
It appears that they are used to making empty promises ,hoping that this will take the attention away from the way they conduct their business dealings with victims they have managed to con.
I would advise that people go to Hello Peter, and read the reviews about the business dealings of this company.
it is amazing that a company can get away with what they are doing to elderly people , who appear to be rich pickings.
They continue to do the same thing over and over again, and don't expect anyone to do anything about it
Why senior management does not do anything about this problem I do not know.
I have sent NUMEROUSE Email to the CEO enquiring about this problem, up to date: No response
Composition of the Board of Directors: Clientele LimitedGavin Quentin Routledge | Chairman | 68 | 2008-01-30
Basil Reekie | Director/Board Member | 51 | 2007-12-31
Barry Stott | Director/Board Member | 75 | 2010-01-03
Robert Williams | Director/Board Member | 68 | 2013-01-01
Ramaesela Dorcas Tabane | Director/Board Member | 46 | 2021-02-28
Hugo Louw | Director/Board Member | 51 | 2021-02-28
Phethedi Nkadimeng | Director/Board Member | 52 | 2017-02-28
Herschel Mayers | Director/Board Member | 64 | 2023-04-30
Thetele Emmarancia | Director/Board Member | - | 2023-11-30
Gavin Chadwick | Director/Board Member | 67 | 2024-06-01Composition of the Board of Directors
IMN
Ian Mc Neil-Spence's updateReviewer Update
07 Mar 2025, 09:58Clientele is still busy with the empty promises that they keep on making.
Here are the details of the last person that we dealt with that made promises , and never kept them:
Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Please read the previous notation made above.
No follow-up made today, Check this transcript again:
Clientele Life’s reply05 Mar 2025 at 13:41 Dear Ian Mc Neil-Spence At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in February 2025 as per your request. Furthermore, I confirmed that an SMS notification and also a letter confirming cancellation will be sent within 24/48hrs and you can expect a refund of one premium to reflect in the payers bank account by Friday the 7th of March. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
I trust you find this in order and that your query has been resolved ( QUERY HAS NOT been resolved )
Here are the details of the last person that we dealt with that made promises , and never kept them:
Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Please read the previous notation made above.
No follow-up made today, Check this transcript again:
Clientele Life’s reply05 Mar 2025 at 13:41 Dear Ian Mc Neil-Spence At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in February 2025 as per your request. Furthermore, I confirmed that an SMS notification and also a letter confirming cancellation will be sent within 24/48hrs and you can expect a refund of one premium to reflect in the payers bank account by Friday the 7th of March. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
I trust you find this in order and that your query has been resolved ( QUERY HAS NOT been resolved )
IMN
Ian Mc Neil-Spence's update07 Mar 2025, 09:58
Reviewer Update
Clientele is still busy with the empty promises that they keep on making.
Here are the details of the last person that we dealt with that made promises , and never kept them:
Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Please read the previous notation made above.
No follow-up made today, Check this transcript again:
Clientele Life’s reply05 Mar 2025 at 13:41 Dear Ian Mc Neil-Spence At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in February 2025 as per your request. Furthermore, I confirmed that an SMS notification and also a letter confirming cancellation will be sent within 24/48hrs and you can expect a refund of one premium to reflect in the payers bank account by Friday the 7th of March. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
I trust you find this in order and that your query has been resolved ( QUERY HAS NOT been resolved )
Here are the details of the last person that we dealt with that made promises , and never kept them:
Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Please read the previous notation made above.
No follow-up made today, Check this transcript again:
Clientele Life’s reply05 Mar 2025 at 13:41 Dear Ian Mc Neil-Spence At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in February 2025 as per your request. Furthermore, I confirmed that an SMS notification and also a letter confirming cancellation will be sent within 24/48hrs and you can expect a refund of one premium to reflect in the payers bank account by Friday the 7th of March. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
I trust you find this in order and that your query has been resolved ( QUERY HAS NOT been resolved )
IMN
Ian Mc Neil-Spence's updateReviewer Update
07 Mar 2025, 22:14Clientele has finally paid back the money that they took without approval from our savings account,
This does not mean that the company can be trusted not to try the same stunt again with someone else further down the line. It appears that this is a growing trend of this company.
I will never trust them in any business dealings again.
As I mentioned previously, be careful of companies like this.
All that they are after is your money, while giving you promises that mean nothing. Money means more
To anyone with the same problem, don't let up, and ask for documentation when entering into any agreement.
Also make certain that what are paying for is what you get.
Also check that your personal details have been entered correctly by the sales agent.
Make 100% certain of all these things, and what you want is what you get
Just remember that it is your hard earned earnings that you are using.
Thanking you
Ian Mc Neil-Spence
This does not mean that the company can be trusted not to try the same stunt again with someone else further down the line. It appears that this is a growing trend of this company.
I will never trust them in any business dealings again.
As I mentioned previously, be careful of companies like this.
All that they are after is your money, while giving you promises that mean nothing. Money means more
To anyone with the same problem, don't let up, and ask for documentation when entering into any agreement.
Also make certain that what are paying for is what you get.
Also check that your personal details have been entered correctly by the sales agent.
Make 100% certain of all these things, and what you want is what you get
Just remember that it is your hard earned earnings that you are using.
Thanking you
Ian Mc Neil-Spence
IMN
Ian Mc Neil-Spence's update07 Mar 2025, 22:14
Reviewer Update
Clientele has finally paid back the money that they took without approval from our savings account,
This does not mean that the company can be trusted not to try the same stunt again with someone else further down the line. It appears that this is a growing trend of this company.
I will never trust them in any business dealings again.
As I mentioned previously, be careful of companies like this.
All that they are after is your money, while giving you promises that mean nothing. Money means more
To anyone with the same problem, don't let up, and ask for documentation when entering into any agreement.
Also make certain that what are paying for is what you get.
Also check that your personal details have been entered correctly by the sales agent.
Make 100% certain of all these things, and what you want is what you get
Just remember that it is your hard earned earnings that you are using.
Thanking you
Ian Mc Neil-Spence
This does not mean that the company can be trusted not to try the same stunt again with someone else further down the line. It appears that this is a growing trend of this company.
I will never trust them in any business dealings again.
As I mentioned previously, be careful of companies like this.
All that they are after is your money, while giving you promises that mean nothing. Money means more
To anyone with the same problem, don't let up, and ask for documentation when entering into any agreement.
Also make certain that what are paying for is what you get.
Also check that your personal details have been entered correctly by the sales agent.
Make 100% certain of all these things, and what you want is what you get
Just remember that it is your hard earned earnings that you are using.
Thanking you
Ian Mc Neil-Spence
Clientele Life's replyOfficial
20 Mar 2025, 13:34Dear Ian Mc Neil-Spence,
Thank you for the feedback.
We would like to apologise for the inconvenience that you have encountered. Please don't hesitate to contact us againshould you require further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for the feedback.
We would like to apologise for the inconvenience that you have encountered. Please don't hesitate to contact us againshould you require further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply20 Mar 2025, 13:34
Official
Dear Ian Mc Neil-Spence,
Thank you for the feedback.
We would like to apologise for the inconvenience that you have encountered. Please don't hesitate to contact us againshould you require further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for the feedback.
We would like to apologise for the inconvenience that you have encountered. Please don't hesitate to contact us againshould you require further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life