TM
Twané Meyer
1 reviews | Active since Sept 2022
08 Sept 2022, 13:40
Clientele
Good day
My parents have a funeral policy at Clientele for almost 24 Years, however my dad passed. The debit order went off on dads account. We are trying to change the debit order to my moms account and change the beneficiary. I sent e-mail numerous times, I phoned numerous times. More than 15 times. They give you whatsapp number, no reply. Then they email you to remind you that the debit order did not go through on dads account, and if we do not make an payment immediately my mom won't we covered. I am awaiting written feedback that these necessary changes have been made. NO RESPONSE!
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
09 Sept 2022, 12:48Dear Twané M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply09 Sept 2022, 12:48
Official
Dear Twané M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
09 Sept 2022, 12:52Dear Twané M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply09 Sept 2022, 12:52
Official
Dear Twané M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
12 Sept 2022, 11:21Dear Twané M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience you may have experienced.
Please note that the banking details have been changed to the ABSA bank account belonging to the policy owner as requested. The changes will be effective in October, however, we will start deducting from the new bank account in November since a cash payment for September and October was received. Furthermore, we confirm that the beneficiary details have been as requested. Kindly note that an email containing the policy documents was sent to your email, please use the policy owner’s 13-digit ID number as a password to view the documents. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience you may have experienced.
Please note that the banking details have been changed to the ABSA bank account belonging to the policy owner as requested. The changes will be effective in October, however, we will start deducting from the new bank account in November since a cash payment for September and October was received. Furthermore, we confirm that the beneficiary details have been as requested. Kindly note that an email containing the policy documents was sent to your email, please use the policy owner’s 13-digit ID number as a password to view the documents. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life
Clientele Life's reply12 Sept 2022, 11:21
Official
Dear Twané M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience you may have experienced.
Please note that the banking details have been changed to the ABSA bank account belonging to the policy owner as requested. The changes will be effective in October, however, we will start deducting from the new bank account in November since a cash payment for September and October was received. Furthermore, we confirm that the beneficiary details have been as requested. Kindly note that an email containing the policy documents was sent to your email, please use the policy owner’s 13-digit ID number as a password to view the documents. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience you may have experienced.
Please note that the banking details have been changed to the ABSA bank account belonging to the policy owner as requested. The changes will be effective in October, however, we will start deducting from the new bank account in November since a cash payment for September and October was received. Furthermore, we confirm that the beneficiary details have been as requested. Kindly note that an email containing the policy documents was sent to your email, please use the policy owner’s 13-digit ID number as a password to view the documents. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life