JM
Jonathan M
1 reviews | Active since Jan 2014
04 Sept 2026, 16:06
Clientele *****
*****ulently deducting money direct from my aunt's sassa account saying that she has cover with them and she never did. Spoke to Rebo who said she cannot help and transferred us to a line that was hung up on. Call made on *** tinyiko ramotebele was rude when we called in and saying that they are going to continue debiting. She said the policy number is308324 refused to give a reference number and refused to refund client. Robbing the pensioners senseless
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Replies (6)0
Replies (6)
Clientele Life's replyOfficial
04 Sept 2026, 16:09Dear Jonathan,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply04 Sept 2026, 16:09
Official
Dear Jonathan,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
JM
Jonathan M's updateReviewer Update
04 Sept 2026, 16:34What annoys me is the fact that I worked for the bank and arranged adequate cover,no signed application given,who are her beneficiaries,how does your client care have the ability to call clients back. She wouldn't just sign something without getting clarification or go ahead from me. I need to understand how why when
JM
Jonathan M's update04 Sept 2026, 16:34
Reviewer Update
What annoys me is the fact that I worked for the bank and arranged adequate cover,no signed application given,who are her beneficiaries,how does your client care have the ability to call clients back. She wouldn't just sign something without getting clarification or go ahead from me. I need to understand how why when
Clientele Life's replyOfficial
05 Sept 2026, 22:42Dear Jonathan,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply05 Sept 2026, 22:42
Official
Dear Jonathan,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
07 Sept 2026, 09:56Dear Jonathan,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support Specialist
Clientele Life
Clientele Life's reply07 Sept 2026, 09:56
Official
Dear Jonathan,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
07 Sept 2026, 11:17Dear Jonathan, We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, we have explained our role as Client Services and further confirm that your cancellation request was actioned as per your request.
Furthermore, we confirm that we have escalated the matter regarding the information provided at sales stage to our Market Conduct and they will be in contact to assist further with the matter.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Service Support Specialist
Clientele Life
As per our telephonic discussion, we have explained our role as Client Services and further confirm that your cancellation request was actioned as per your request.
Furthermore, we confirm that we have escalated the matter regarding the information provided at sales stage to our Market Conduct and they will be in contact to assist further with the matter.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Service Support Specialist
Clientele Life
Clientele Life's reply07 Sept 2026, 11:17
Official
Dear Jonathan, We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, we have explained our role as Client Services and further confirm that your cancellation request was actioned as per your request.
Furthermore, we confirm that we have escalated the matter regarding the information provided at sales stage to our Market Conduct and they will be in contact to assist further with the matter.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Service Support Specialist
Clientele Life
As per our telephonic discussion, we have explained our role as Client Services and further confirm that your cancellation request was actioned as per your request.
Furthermore, we confirm that we have escalated the matter regarding the information provided at sales stage to our Market Conduct and they will be in contact to assist further with the matter.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
18 Sept 2026, 12:02Dear Dear Jonathan,
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order.
Regards,
Market Conduct
Clientele Life's reply18 Sept 2026, 12:02
Official
Dear Dear Jonathan,
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order.
Regards,
Market Conduct