TN
Tshepo N
1 reviews | Active since Jul 2024
01 Jul 2024, 10:00
Clientele
A fied agent from clientele approached me about their company while we were talking he ended up asking for my ID number saying she wanna check if I qualify for which policy on the 25th R290 was deducted from my account I went to Capitac to reverse my money buy they didn't help coz even this month they've tried to debit me again ...I really need help
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
01 Jul 2024, 10:32Dear Tshepo N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's reply01 Jul 2024, 10:32
Official
Dear Tshepo N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
TN
Tshepo N's updateReviewer Update
01 Jul 2024, 10:48I hope you'll cancel your debit order an return my money
TN
Tshepo N's update01 Jul 2024, 10:48
Reviewer Update
I hope you'll cancel your debit order an return my money
Clientele Life's replyOfficial
01 Jul 2024, 13:06Dear Tshepo N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Best regards,
Clientele Life's reply01 Jul 2024, 13:06
Official
Dear Tshepo N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Best regards,
TN
Tshepo N's updateReviewer Update
01 Jul 2024, 15:39It seems like you don't wanna give me hard earned R290 I'm a student struggling I can't even afford to buy toiletries but still u don't wanna give me my money as if I'm the one who's wrong
TN
Tshepo N's update01 Jul 2024, 15:39
Reviewer Update
It seems like you don't wanna give me hard earned R290 I'm a student struggling I can't even afford to buy toiletries but still u don't wanna give me my money as if I'm the one who's wrong
Clientele Life's replyOfficial
01 Jul 2024, 15:48Dear Tshepo N,
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Market Conduct Department has investigated the contents of your complaint and one of our investigators has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Market Conduct Department has investigated the contents of your complaint and one of our investigators has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Best regards,
Clientele Life's reply01 Jul 2024, 15:48
Official
Dear Tshepo N,
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Market Conduct Department has investigated the contents of your complaint and one of our investigators has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Market Conduct Department has investigated the contents of your complaint and one of our investigators has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Best regards,