FH
Fred H
1 reviews | Active since Dec 2018
18 Sept 2025, 13:11
Clientele don't respect TCF, and the POPI act, what else?
Good day,
This is my second review regarding this disgusting company (the first email was when the conned me, with there so called free loyalty program). After a long slep, finally clientele, cancelled their so called loyalty program
Now they are harassing me, they keep on phoning me, when I asked the call center agent if my details can be removed, she advised that this cannot be done, which is a complete lie! under the POPI act, a company should have the option to cancel or remove a clients details when he, or she request to do so.
Clientele don't respect TCF, and the POPI act, what else?
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
18 Sept 2025, 13:27Dear Fred H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply18 Sept 2025, 13:27
Official
Dear Fred H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
FH
Fred H's updateReviewer Update
18 Sept 2025, 16:46Another lie, they state that they called, however the phone, they lie.
They are a bunch of ****s
They are a bunch of ****s
FH
Fred H's update18 Sept 2025, 16:46
Reviewer Update
Another lie, they state that they called, however the phone, they lie.
They are a bunch of ****s
They are a bunch of ****s
Clientele Life's replyOfficial
19 Sept 2025, 09:09Dear Fred H, We acknowledge receipt of your complaint and we wish to offer our sincere apologies for having inconvenienced you in any manner or form during the marketing of our products and confirm that it was never our intention to do so. Accordingly and although we are truly saddened to note your request to no longer be contacted by our office for marketing purposes, we hereby confirm that your applicable personal / contact information has now been duly recorded in our “Do-Not-Contact” database and such information will not be used for any future marketing purposes and/or campaigns whatsoever. We trust you find the above in order, however should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct
Clientele Life's reply19 Sept 2025, 09:09
Official
Dear Fred H, We acknowledge receipt of your complaint and we wish to offer our sincere apologies for having inconvenienced you in any manner or form during the marketing of our products and confirm that it was never our intention to do so. Accordingly and although we are truly saddened to note your request to no longer be contacted by our office for marketing purposes, we hereby confirm that your applicable personal / contact information has now been duly recorded in our “Do-Not-Contact” database and such information will not be used for any future marketing purposes and/or campaigns whatsoever. We trust you find the above in order, however should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct