EM
Elijah M
1 reviews | Active since Jul 2013
10 Mar 2025, 10:10
Clientele dont assist on terminating my existing policy.
I have been in contact with Clientele requesting them to assist me in stopping the policy tht i dnt need, it was around 13 Feb 2025 and they said its sent to department tht can help me untill the debited again wrote to them again requesting this policy to be reviewed or syopped they are still busy with that and waiting for the next debit order. What do i need fo do for Clientele to review this policy or cancell it without debitting more monthly.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
10 Mar 2025, 10:42Dear Elijah,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply10 Mar 2025, 10:42
Official
Dear Elijah,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
10 Mar 2025, 15:06Dear Elijah M ,
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the 31 days cancellation notice required in order to stop the next debit order from being raised. Furthermore, we have sent an email to the email address provided with the confirmation letter as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist
Clientele Life
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the 31 days cancellation notice required in order to stop the next debit order from being raised. Furthermore, we have sent an email to the email address provided with the confirmation letter as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist
Clientele Life
Clientele Life's reply10 Mar 2025, 15:06
Official
Dear Elijah M ,
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the 31 days cancellation notice required in order to stop the next debit order from being raised. Furthermore, we have sent an email to the email address provided with the confirmation letter as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist
Clientele Life
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the 31 days cancellation notice required in order to stop the next debit order from being raised. Furthermore, we have sent an email to the email address provided with the confirmation letter as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist
Clientele Life
EM
Elijah M's updateReviewer Update
10 Mar 2025, 17:28Thank you
EM
Elijah M's update10 Mar 2025, 17:28
Reviewer Update
Thank you
Clientele Life's replyOfficial
11 Mar 2025, 09:31Dear Elijah M ,
It was a pleasure to be of assistance Please don't hesitate to contact us again should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist
Clientele Life
It was a pleasure to be of assistance Please don't hesitate to contact us again should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist
Clientele Life
Clientele Life's reply11 Mar 2025, 09:31
Official
Dear Elijah M ,
It was a pleasure to be of assistance Please don't hesitate to contact us again should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist
Clientele Life
It was a pleasure to be of assistance Please don't hesitate to contact us again should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist
Clientele Life