1 reviews | Active since Jun 2017
Clientele doesn't wanna refund me
<p>I received my payslip today, since May Clientele has been deducting my Money for a policy that I never took and never signed for. I don't even know where they received my details! I called them and they said they will cancel it but won't refund me, I am struggling to understand the part were they won't refund me because I never authorized any policy from them! Can you please help me, as I would like to be refunded my money. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We confirm that Millicent from our Compliance Department contacted you to assist with your complaint. It was agreed that all premiums collected would be refunded. To this effect we confirm that the relevant Broker’s conduct was addressed.
Should you have any further queries, please do not hesitate to contact us.
Regards,
Stephan Groenewald
Compliance
We confirm that Millicent from our Compliance Department contacted you to assist with your complaint. It was agreed that all premiums collected would be refunded. To this effect we confirm that the relevant Broker’s conduct was addressed.
Should you have any further queries, please do not hesitate to contact us.
Regards,
Stephan Groenewald
Compliance