Clientele does not pay - Their Ad is misleading

I took out a hospital plan and on the 09 September 2014 I lodged my claim after being discharged from hospital. Ever since I have wasted a lot of money calling, even today I called, and speaking to Yolanda and Joleen about the status of my claim. Eventually I was sent a form that must be filled by my doctor and unfortunately my doctor took sick leave and eventually passed on after being on sick leave for the whole of December 2014.<br> <br> Now I am stuck in the process for over 4 months now without any prospect of Clientele resolving my claim instead I am being transferred back and forth between Yolanda and Joleen. The biggest question is - now that the doctor has passed on, is there any prospect of my claim being finalized? It has taken almost 4 months now which is longer than what they air on their adverts.<br> <br> I also notice Clientele has a standard response to our complaints and I would like something practical done to resolve my claim even if it means I have to get a lawyer to intervene on my behalf.