MM
Matsietsi M
1 reviews | Active since Feb 2020
24 May 2021, 12:22
Clientele do the right thing
I have canceled my funeral policy with Clientele in April but till today the policy is not canceled and they r still deducting monthly payments for the same funeral.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
24 May 2021, 12:56Dear Matsietsi M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply24 May 2021, 12:56
Official
Dear Matsietsi M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
MM
Matsietsi M's updateReviewer Update
25 May 2021, 18:40Cancel that **** of a policy and stop the montbly payments or I'm going to switch banks so u will never get to deduct any money from my account.
MM
Matsietsi M's update25 May 2021, 18:40
Reviewer Update
Cancel that **** of a policy and stop the montbly payments or I'm going to switch banks so u will never get to deduct any money from my account.
Clientele Life's replyOfficial
01 Jun 2021, 10:03Dear Matsietsi M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on the 26th May and also assisted you as per request received. Furthermore , I have informed you of the next process with our Compliance department and final feedback will be provided. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Yours sincerely, Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Clientele Life's reply01 Jun 2021, 10:03
Official
Dear Matsietsi M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on the 26th May and also assisted you as per request received. Furthermore , I have informed you of the next process with our Compliance department and final feedback will be provided. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Yours sincerely, Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance