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Taskeen E
1 reviews | Active since Dec 2019
06 Dec 2019, 07:37
Clientele disappoints yet again
My mother has taken a policy with clientele after all the flowery adverts they display to us but when she was in dire need and required their professional help they failed to help out. Their claim is ********* and they do not see to their clients. We tried cancelling our policy and they told us they will deduct for the month but up to this date they are still eating out money!
They quick to debit money but fail to help clients!
The testimonials must be also **** since their service is so pathetic!
Clientele you unfortunately not what you claim to be.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
06 Dec 2019, 09:23Dear Taskeen E
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply06 Dec 2019, 09:23
Official
Dear Taskeen E
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
09 Dec 2019, 14:46Dear Taskeen E Kindly note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you on 06/12/2019 and on 09/12/2019 on the mobile number provided to discuss and address your complaint, to no success. Please provide us with an alternative contact number or a convenient time to call in order to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Best regards,
Clientele Life's reply09 Dec 2019, 14:46
Official
Dear Taskeen E Kindly note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you on 06/12/2019 and on 09/12/2019 on the mobile number provided to discuss and address your complaint, to no success. Please provide us with an alternative contact number or a convenient time to call in order to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Best regards,
Clientele Life's replyOfficial
11 Dec 2019, 12:08Dear Taskeen E
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Administrator made numerous attempts to contact Ms R Ebraham regarding the claim however the attempts were unsuccessful
Furthermore please note that we did not receive the required documents to assess the claim, if the client still wishes to continue with the claim they can send the required documents to the claims department.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Administrator made numerous attempts to contact Ms R Ebraham regarding the claim however the attempts were unsuccessful
Furthermore please note that we did not receive the required documents to assess the claim, if the client still wishes to continue with the claim they can send the required documents to the claims department.
Kind Regards
Claims Department
Best regards,
Clientele Life's reply11 Dec 2019, 12:08
Official
Dear Taskeen E
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Administrator made numerous attempts to contact Ms R Ebraham regarding the claim however the attempts were unsuccessful
Furthermore please note that we did not receive the required documents to assess the claim, if the client still wishes to continue with the claim they can send the required documents to the claims department.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Administrator made numerous attempts to contact Ms R Ebraham regarding the claim however the attempts were unsuccessful
Furthermore please note that we did not receive the required documents to assess the claim, if the client still wishes to continue with the claim they can send the required documents to the claims department.
Kind Regards
Claims Department
Best regards,
Clientele Life's replyOfficial
11 Dec 2019, 14:07Dear Taskeen E
Thank you for your recent contact with Clientele. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Health Event Life Plan policy number **********63. Please note that our attempts to contact you on 06, 09 and 11 December to address all raised concerns resulted in no success. An investigation was conducted and our records indicate that the policy was not cancelled in error, we would like to take this opportunity to apologize for any inconvenience this may have caused you. We confirm that the policy was successfully cancelled on the 11/12/2019, and no further debits will go off your account. Furthermore, we confirm that we will refund the premiums deducted in July, September, October, November and December 2019 as our records indicate that the premium deducted in August 2019 was reversed by your bank. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Kind Regards, Lindiwe MabizelaService Recovery Specialist
Thank you for your recent contact with Clientele. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Health Event Life Plan policy number **********63. Please note that our attempts to contact you on 06, 09 and 11 December to address all raised concerns resulted in no success. An investigation was conducted and our records indicate that the policy was not cancelled in error, we would like to take this opportunity to apologize for any inconvenience this may have caused you. We confirm that the policy was successfully cancelled on the 11/12/2019, and no further debits will go off your account. Furthermore, we confirm that we will refund the premiums deducted in July, September, October, November and December 2019 as our records indicate that the premium deducted in August 2019 was reversed by your bank. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Kind Regards, Lindiwe MabizelaService Recovery Specialist
Best regards,
Clientele Life's reply11 Dec 2019, 14:07
Official
Dear Taskeen E
Thank you for your recent contact with Clientele. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Health Event Life Plan policy number **********63. Please note that our attempts to contact you on 06, 09 and 11 December to address all raised concerns resulted in no success. An investigation was conducted and our records indicate that the policy was not cancelled in error, we would like to take this opportunity to apologize for any inconvenience this may have caused you. We confirm that the policy was successfully cancelled on the 11/12/2019, and no further debits will go off your account. Furthermore, we confirm that we will refund the premiums deducted in July, September, October, November and December 2019 as our records indicate that the premium deducted in August 2019 was reversed by your bank. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Kind Regards, Lindiwe MabizelaService Recovery Specialist
Thank you for your recent contact with Clientele. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Health Event Life Plan policy number **********63. Please note that our attempts to contact you on 06, 09 and 11 December to address all raised concerns resulted in no success. An investigation was conducted and our records indicate that the policy was not cancelled in error, we would like to take this opportunity to apologize for any inconvenience this may have caused you. We confirm that the policy was successfully cancelled on the 11/12/2019, and no further debits will go off your account. Furthermore, we confirm that we will refund the premiums deducted in July, September, October, November and December 2019 as our records indicate that the premium deducted in August 2019 was reversed by your bank. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Kind Regards, Lindiwe MabizelaService Recovery Specialist
Best regards,