JL
Jessica L
1 reviews | Active since Mar 2024
27 Mar 2024, 15:15
Clientele disappoints beyond reason
Horrible. Absolutely horrible. I asked for a quote and next thing I know there is a debit order in my bank account. I NEVER signed up for a debit order. I NEVER gave my banking details and certainly never permission. After going into the bank, spending extra money in airtime and data to try and resolve the matter there still has not been any reversal OR proof where I gave permission for them to deduct money from my account. I am absolutely furious and would not recommend them to anyone if this is how they work.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
27 Mar 2024, 16:13Dear Jessica V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's reply27 Mar 2024, 16:13
Official
Dear Jessica V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's replyOfficial
28 Mar 2024, 14:52Dear Jessica V,
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Best regards,
Clientele Life's reply28 Mar 2024, 14:52
Official
Dear Jessica V,
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Best regards,
JL
Jessica L's updateReviewer Update
29 Mar 2024, 09:51Of course I was not satisfied. I asked several times for the proof were I signed for permission for you to debit my account. The response was that you can't provide it and I need to send a complaint AGAIN. So yes. I sent another email. Your company claims they did nothing wrong, yet on this very platform there are many many complaints of the exact same thing happening to others. One or two similar complaints I can accept the "client fault" yet we are looking at hundreds of people here. If your internal process does not resolve this then I will go further and contact the ombudsman. This is absolutely unacceptable behaviour from a large, well know company.
JL
Jessica L's update29 Mar 2024, 09:51
Reviewer Update
Of course I was not satisfied. I asked several times for the proof were I signed for permission for you to debit my account. The response was that you can't provide it and I need to send a complaint AGAIN. So yes. I sent another email. Your company claims they did nothing wrong, yet on this very platform there are many many complaints of the exact same thing happening to others. One or two similar complaints I can accept the "client fault" yet we are looking at hundreds of people here. If your internal process does not resolve this then I will go further and contact the ombudsman. This is absolutely unacceptable behaviour from a large, well know company.
Clientele Life's replyOfficial
03 Apr 2024, 11:31Dear Jessica V,
Thank you for bringing this matter to our attention. Kindly note that you can escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for bringing this matter to our attention. Kindly note that you can escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Best regards,
Clientele Life's reply03 Apr 2024, 11:31
Official
Dear Jessica V,
Thank you for bringing this matter to our attention. Kindly note that you can escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for bringing this matter to our attention. Kindly note that you can escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Best regards,