LP
Leisle P
1 reviews | Active since Sept 2020
04 Sept 2020, 10:36
Clientele Dignity Plan
I have been with Clientele since 2013 and have to date not received the policy documents despite numerous requests to do so. My daughter turned 18 in 2018 and was removed from the policy and has been uncovered for two years. I feel that important information like the above should be communicated with clients.
I have two policies with them but whenever I call the agents can never seem to pick the second one up but my bank account is debited every month without fail.
I am highly irritated and now I am battling to get the policies canceled. Oh and the good part is, they have put a block on my debit order so the bank can't cancell it.
Clientele, you have ticked off the wrong person. I want my policies and debit orders canceled with immediate effect!!!!
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
04 Sept 2020, 10:41Dear Leisle P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply04 Sept 2020, 10:41
Official
Dear Leisle P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
LP
Leisle P's updateReviewer Update
04 Sept 2020, 10:48If anyone comes back to me, this will be a miracle in itself! Clientele is pathetic
LP
Leisle P's update04 Sept 2020, 10:48
Reviewer Update
If anyone comes back to me, this will be a miracle in itself! Clientele is pathetic
Clientele Life's replyOfficial
04 Sept 2020, 13:11Dear Leisle P Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Recover Specialist
Best regards,
Clientele Life's reply04 Sept 2020, 13:11
Official
Dear Leisle P Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Recover Specialist
Best regards,
LP
Leisle P's updateReviewer Update
04 Sept 2020, 15:35I am on the road and saw the call.
LP
Leisle P's update04 Sept 2020, 15:35
Reviewer Update
I am on the road and saw the call.
Clientele Life's replyOfficial
08 Sept 2020, 09:25Dear Leisle P Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policies have now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Best regards,
Clientele Life's reply08 Sept 2020, 09:25
Official
Dear Leisle P Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policies have now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Best regards,