TM
Tlalane M

1 reviews | Active since Jan 2024

18 Jan 2024, 11:25

Clientele did us dirty never take a cover with clientele over the phone

Clientele did us dirty never take a cover with clientele because when u pass the story changes my dad had a cover with clientele so one day the call him to offer him a life cover he takes it even informs me about it he pays them for 2 year or more then when he passes we call to claim for both covers the funeral cover get paid out then the life cover story changes the say he wasn't paying any cover he was saving with them wow why would my dad save with clientele if he already was saving with Fnb why have a debt order on ur savings just to save with clientele just doesn't make sense so and that point we where still grieving and didn't have the energy to fight or question them so they sent us the money he saved not the cover he was paying for as if it was a refund I'm willing to go to court and fight clientele document the story and post it on all social media platforms maybe we not the first family they have pulled such stuant with i will get lawyers they **** people its either we get paid the lump sum for the cover or im putting a fight for dear life my dad wanted us to be financially taken care of you clientele rob us of that never add a cover with clientele via phone

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Replies (2)
Clientele Life
Clientele Life's reply19 Jan 2024, 11:00
Official
Dear Tlalane M

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
           
Yours sincerely,
  
Judith Mboweni
Service Support  Specialist
Clientele Life 

Clientele Life
Clientele Life's reply23 Jan 2024, 12:41
Official
Dear Tlalane M,

Thank you for raising your concerns and bringing this matter to our attention.
 
We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further.
 
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.
 
 We trust you find this in order.
 
Regards
Market Conduct