1 reviews | Active since May 2022
Clientele Delaying Tactics - Failure to pay a 20 year old Policy
On March 14, 2022 we went to the Clientele offices and given an instruction to encash our Policy. We submitted all documentation as required right there at the offices. We were informed that payment will be made within 8 days.
Three weeks later, after failing to pay, Clientele notified us that another copy of the latest proof of residence is required. A copy of the proof of residence was emailed to Clientele on April 6, 2022 with the expectation that payment will be processed within 48 hours. Instead on or about the 20th April 2022 Clientele came back to us with another request for a bank confirmation letter. We sent the bank confirmation letter to Clientele on 21 April 2022. It is now May 4th, 2022 and there is still no payment.
They are obviously delaying payment by asking for this and that in a piecemeal manner. The behavior is really disgusting and it’s not something you should expect from a company of this profile. They cannot be trusted. We are appalled and still waiting for our money after holding the policy for 20 years!!!!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted the Policyholder to outline all raised concerns regarding the encashament process and delayed payment after the relevant documents were sent.
We would like to sincerely apologize for any inconvenience caused in this regard, and we assure you that this is not the level of service we aim to offer our clients.
Furthermore, we confirm that everything was finalized on 05/05/2022 and the payment was successfully processed. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance.
Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted the Policyholder to outline all raised concerns regarding the encashament process and delayed payment after the relevant documents were sent.
We would like to sincerely apologize for any inconvenience caused in this regard, and we assure you that this is not the level of service we aim to offer our clients.
Furthermore, we confirm that everything was finalized on 05/05/2022 and the payment was successfully processed. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance.
Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Siphesihle Rodolo and the management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Siphesihle Rodolo and the management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor