SC
Sibongile C
1 reviews | Active since Sept 2019
13 Sept 2019, 00:20
Clientele deducting mony without my consent.
Clientele has debited three premiums from my bank account without my consent, i have since then sent them email and made calls without positive feedback from them. I've had to pay debit order adjustment fee to make sure that they wont deduct, but they change the references. I would like you to assist me in this regard. Thank you
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Replies (2)
Clientele Life's replyOfficial
13 Sept 2019, 08:04Dear Sibongile C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply13 Sept 2019, 08:04
Official
Dear Sibongile C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
18 Sept 2019, 13:07Dear Sibongile C
Your complaint was assigned to the Compliance Department to investigate the conduct of our sales consultant. We have attempted to contact you to provide you with the outcome of our investigation, but with no success. Kindly contact us on *** or alternatively email us on *** to resolve your complaint accordingly. We sincerely apologise for any inconvenience this may have caused you. RegardsCompliance Department
Your complaint was assigned to the Compliance Department to investigate the conduct of our sales consultant. We have attempted to contact you to provide you with the outcome of our investigation, but with no success. Kindly contact us on *** or alternatively email us on *** to resolve your complaint accordingly. We sincerely apologise for any inconvenience this may have caused you. RegardsCompliance Department
Clientele Life's reply18 Sept 2019, 13:07
Official
Dear Sibongile C
Your complaint was assigned to the Compliance Department to investigate the conduct of our sales consultant. We have attempted to contact you to provide you with the outcome of our investigation, but with no success. Kindly contact us on *** or alternatively email us on *** to resolve your complaint accordingly. We sincerely apologise for any inconvenience this may have caused you. RegardsCompliance Department
Your complaint was assigned to the Compliance Department to investigate the conduct of our sales consultant. We have attempted to contact you to provide you with the outcome of our investigation, but with no success. Kindly contact us on *** or alternatively email us on *** to resolve your complaint accordingly. We sincerely apologise for any inconvenience this may have caused you. RegardsCompliance Department