1 reviews | Active since May 2016
CLIENTELE DEDUCTING MONEY WITHOUT MY CONSENT
<p> </p> <p><font size="3"><font color="#000000"><font face="Times New Roman">Dear ****o Peter</font></font></font></p> <p> </p> <p><font size="3"><font color="#000000"><font face="Times New Roman">I am a mother of two boys who is unhappy with Clientele</font></font></font></p> <p> </p> <p><font size="3"><font color="#000000"><font face="Times New Roman">Last year October 2015 i was deployed to Cape Town, i did not have access to my salary sheet until February 2016.</font></font></font></p> <p> </p> <p><font size="3"><font color="#000000"><font face="Times New Roman">when i checked my salary i realized that an amount of R200.00 was deducted from my salary since Nov 2015 until to date, i phoned them so that they can tell me what is it that i was paying for since i dont remember giving permission to anyone to deduct the money for anything. i was told that they cannot tell me as they are not sure they talking to the correct person, so i had to send e-mail and attach my pay**** and my id copy which i did on the 18th of March 2016.</font></font></font></p> <p> </p> <p><font size="3"><font color="#000000"><font face="Times New Roman">after the e-mail i called them they still refused to tell me and this time i was told that the matter has been reffered to their dispute office and they are sending the urgent e-mail to that relevant office they will phone me and inform me of the outcome of my dispute. I waited for 2 weeks for their call and nothing, i called again now i was told that they have bben phoning me and they could not get an answer, i asked for the number they were using and they gave me 072 number which i dont have a number that start with 072. I gave them the correct number to submit to their investigators so that they can phone me again, also i was told they are sending urgent e-mail to them i should wait for the call which i did and still nothing.</font></font></font></p> <p> </p> <p><font size="3"><font color="#000000"><font face="Times New Roman"> </font></font></font></p> <p> </p> <p><font size="3"><font color="#000000"><font face="Times New Roman">Now today 2016-05-10 i decided to phone the office again to find out about my dispute, only to my suprise i am talking to one lady explaining my story when im done talking no one is responding its like the phone has been put on a side, i dropped the phone to call again only this time the phone is picked but no one is talking. maybe they are having problems with their line. i then send them an e-mail requesting them to inform me about my dispute.</font></font></font></p> <p> </p> <p><font size="3"><font color="#000000"><font face="Times New Roman"> </font></font></font></p> <p> </p> <p><font size="3"><font color="#000000"><font face="Times New Roman">i am really tired of running after Clientele for my childrens money, i believe if i had taken anything from them they should have get back to me and inform me of the outcome but having to wait for them and alway call and still get nothing from them its very irritating.</font></font></font></p> <p> </p> <p><font size="3"><font color="#000000"><font face="Times New Roman"> </font></font></font></p> <p> </p> <p><font size="3"><font color="#000000"><font face="Times New Roman">Could someone please ***ist me cause i am now running out of ideas, the worst thing is that they do not have offices where a client go personally around Pretoria or any Province except for Morningside which i dont even know were to find it.</font></font></font></p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for the delay in getting this matter resolved and for any inconvenience this may have caused you.
We confirm that we have concluded our investigation and by now, our investigator (Johannah Cele) has been in contact with you and confirmed the necessary refunds for the policy incorrectly debiting from your persal.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Elsa Fourie
Team Leader Compliance
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for the delay in getting this matter resolved and for any inconvenience this may have caused you.
We confirm that we have concluded our investigation and by now, our investigator (Johannah Cele) has been in contact with you and confirmed the necessary refunds for the policy incorrectly debiting from your persal.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Elsa Fourie
Team Leader Compliance
