1 reviews | Active since Aug 2017
Clientele deducting money on the deceased account and refuse to do the refund
my dad had funeral policy with clientele ,where he covered himself ,myself and my sister , we lost my dad in 2021 February ,we notify clientele about his death and the payout was made by clientele, 4 years later I discovered that clientele is deducting money from the deceased account ( my dad 's bank account ) from the year my dad passed on till July 2025 ,I phoned clientele to enquire ,they told me they won't be able to pay all the money that was deducted from my dad's account ,I asked them how can they continue deducting the premiums on his account ,because I informed them about the death of my dad and when I asked clientele what is this deduction for? They told me it is for the funeral plan of myself and my sister ,that my dad took out for us and my dad was the premium payer for these 2 policies , I made the follow up with clientele ,they called me and explain but I told them I'm not happy with their service, and the worst part ,they told me they won't be able to refund the money that ws deducted from my dad's bank account ..
How can clientele runs the debit order on the account of the deceased?. And they were aware about the death of my father,I have informed them,but they never cancel the policies under my dad's name..
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Thank you for escalating your matter with us.
Our records indicate that the complaint CER789984 was investigated and feedback was provided by our Service Support Specialist on the 17th of July 2025. It was confirmed that the deductions continued as Clientele did not receive an instruction to stop the debit order or to cancel the policies.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***.
Kindly note that there is no refund as the member covered under the active policy (The policy that covers Andiswa Dyani) is still alive. Should anything happen to them by some unfortunate reason, a claim can be intimated. Clientele will check if we have been receiving premiums for every month and pay the claim. Kindly note that the policy that covers Ntombizandile Dyani was cancelled in July 2025 when the complaint feedback was provided.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for escalating your matter with us.
Our records indicate that the complaint CER789984 was investigated and feedback was provided by our Service Support Specialist on the 17th of July 2025. It was confirmed that the deductions continued as Clientele did not receive an instruction to stop the debit order or to cancel the policies.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***.
Kindly note that there is no refund as the member covered under the active policy (The policy that covers Andiswa Dyani) is still alive. Should anything happen to them by some unfortunate reason, a claim can be intimated. Clientele will check if we have been receiving premiums for every month and pay the claim. Kindly note that the policy that covers Ntombizandile Dyani was cancelled in July 2025 when the complaint feedback was provided.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
Lindiwe Mabizela
Service Support Team Leader
Clientele Life