ID
Itani D
1 reviews | Active since Dec 2020
22 Dec 2020, 23:48
Clientele debuting with no agreement huge amounts!!!
I don't understand how it is possible for clientele to deduct money from my account when I have never agreed to anything from them, they have deducted from my account and it is irreversible. This isn't good business ethics it surely must be some type of *****!!!
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 Dec 2020, 08:41Dear Itani D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply23 Dec 2020, 08:41
Official
Dear Itani D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
24 Dec 2020, 09:31Dear Itani D, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life
Clientele Life's reply24 Dec 2020, 09:31
Official
Dear Itani D, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life