EA
Elizanne A
1 reviews | Active since May 2020
02 Jul 2025, 14:12
Clientele debits without authority.
I want to report Clientele.. They ducted a R160 from my bank account on this day 2 july 2025 in the morning hours without my authority. I never signed no life insurance with Clientele. I am so disappointed in this. I asked for my money to be transfered back into my account asap. Please help me in this matter
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
02 Jul 2025, 14:35Dear Elizanne A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
Best regards,
Clientele Life's reply02 Jul 2025, 14:35
Official
Dear Elizanne A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
Best regards,
EA
Elizanne A's updateReviewer Update
02 Jul 2025, 14:36Thank you for response..
Can you please reverse the r160 back into my bank account..
Capitec
Bank acc nr ***
Can you please reverse the r160 back into my bank account..
Capitec
Bank acc nr ***
EA
Elizanne A's update02 Jul 2025, 14:36
Reviewer Update
Thank you for response..
Can you please reverse the r160 back into my bank account..
Capitec
Bank acc nr ***
Can you please reverse the r160 back into my bank account..
Capitec
Bank acc nr ***
Clientele Life's replyOfficial
03 Jul 2025, 10:48Dear Elizanne A,
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback.
You requested to cancel the Clientele Life Perks and the cancellation of the debit order process was confirmed.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback.
You requested to cancel the Clientele Life Perks and the cancellation of the debit order process was confirmed.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Best regards,
Clientele Life's reply03 Jul 2025, 10:48
Official
Dear Elizanne A,
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback.
You requested to cancel the Clientele Life Perks and the cancellation of the debit order process was confirmed.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback.
You requested to cancel the Clientele Life Perks and the cancellation of the debit order process was confirmed.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Best regards,