1 reviews | Active since Jul 2016
Clientele Debits Whenever They Want!!!
<p>In June I took out a funeral policy with clientele which was to start on the 1st of July. So they debited my account on the 2nd of July. My agreement with them was that they debit on the 1st of every month. Now today the 22nd of July they have debited AGAIN!!! When I call them they tell me about a NAEDO tracking thing I was never told about nor agreed to. So now they are doing with my money (that is in my bank account) as they please, instead of waiting for the 1st of August they debit today for August. I am upset because the money they took is my transport fare to work for the rest of next week until I get paid. How must I get to work now? To do a refund they want me to got o the bank and pay R80 for a bank statement, also paying taxi fare to get there after wasting my airtime on calling them.</p> <p> </p> <p>Really Pathetic serive so easrly in my policy leaves me with only the option to cancel the policy as I am not going to be stranded without money for transport to work because of them, its my funeral policy, its not like I owe them money!!!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
At the outset I would like to apologise for the inconvenience caused regarding this matter.
As per our telephone discussion we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being affected for most clients and has further significantly reduced penalty charges.
We confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with.
Lastly we would like to thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need further assistance.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
At the outset I would like to apologise for the inconvenience caused regarding this matter.
As per our telephone discussion we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being affected for most clients and has further significantly reduced penalty charges.
We confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with.
Lastly we would like to thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need further assistance.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
So again, after the previous incident when clientele just debited my account as they please when my agreement with them was to debit on the first, and even after they sorted this mess out the first time around THEY WENT AND DID IT AGAIN. I was told I had been removed from their NAEDO system last time already, and I have an email indicating that I would only be debited on the 1st September as per our initial agreement, but today on the 24th they debited my account yet again!!!! What is this mess!!!
So again, after the previous incident when clientele just debited my account as they please when my agreement with them was to debit on the first, and even after they sorted this mess out the first time around THEY WENT AND DID IT AGAIN. I was told I had been removed from their NAEDO system last time already, and I have an email indicating that I would only be debited on the 1st September as per our initial agreement, but today on the 24th they debited my account yet again!!!! What is this mess!!!