Clientele debited my account 4 times in one week without notice or permission!

I have been a client since 2013. During lockdown I had no source of income and emailed Clientele to ask what my options were. I got a response with "Ways to pay your account". This month, my account has been debited 4 times in one month!!! This is totally unacceptable. How am I supposed to get through the rest of the month. This policy covers 4 people so it's not a tiny amount that goes off, it's just over R300 every month. You can never get a hold of anyone and by the time you do, your airtime is just about done for. The only time I get a call from Clientele is when one of their agents are trying to sell me something!!! How do they not even pick up that I'm an existing client. Someone better contact me before the end of the week. I want a refund! Ready to close my policy with these unsympathetic ******! I wouldn't advise anyone to open a policy with Clientele.